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Kimberly Ryan
Voice Of Customer (Voc) Analyst / Customer Experience Officer
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Capture, analyse, and interpret customer feedback to enhance overall customer experience. Provide data-driven recommendations to improve products, services and processes.
What you’ll do
• Collect and analyse customer feedback from multiple sources. • Develop and maintain VoC dashboards and reports. • Identify customer pain points and trends. • Collaborate with Product, Marketing and Customer Service teams. • Monitor and report on customer experience metrics.
What you’ll bring
• Bachelor's Degree in related discipline. • 2-5 years experience in VoC analysis or customer insights. • Proficiency in VoC platforms like SurveyMonkey. • Experience with data visualisation tools. • Strong analytical and communication skills.