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Halter
Technical Support Escalations Specialist
Auckland, New Zealand · On-site · Full time · Mid level
About the role
Own high-stakes customer support cases and resolve complex technical issues. Act as a bridge between Support, Product, and field teams to improve customer experience.
What you’ll do
• Own escalations and drive resolution with Territory and Account Managers. • Provide clear updates to customers during escalations. • Track customer health and lead churn recovery plans. • Conduct complex troubleshooting and validate bug reports. • Perform on-farm investigations when needed.
What you’ll bring
• 3+ years in customer-facing roles like support or account management. • Strong technical investigation skills. • Ability to translate between Support, Product, and field teams. • Practical understanding of farm operations. • Calm and structured under pressure.
Life at Halter
Work alongside a talented team in a high-performance culture with growth opportunities. Enjoy a dog-friendly office, wellness benefits, parental leave, personal growth budget, and unlimited paid leave.
About Halter
Halter enables farmers to run productive, sustainable operations using innovative technology to revolutionize grazing and improve livelihoods.