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Unified Payment Services
Service Desk Analyst
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Provide first-line technical support by diagnosing and resolving IT incidents and service requests. Ensure timely resolution and adherence to SLAs and IT policies.
What you’ll do
• Serve as first contact for IT issues and requests. • Log, prioritize, and resolve tickets within SLAs. • Diagnose and resolve hardware, software, network issues. • Escalate complex incidents and follow up. • Prepare reports and maintain support documentation.
What you’ll bring
• OND in Computer Science or related field. • 2 years experience in IT service desk or support. • Experience with ITSM platforms and ticketing systems. • Knowledge of CBN PTSA Guidelines and payment regulations. • Hands-on with POS terminal and switching platforms.
About Unified Payment Services
Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997. It operates as a shared infrastructure for Nigerian banks and payment service provider in Africa.