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Airbnb
Senior Manager, Quality, Volume Tiers
Remote · Anywhere in the World · Full time · Senior level
About the role
Lead quality measurement, insights, and improvement for Airbnb's highest-volume Community Support functions globally. Own the end-to-end quality program across multiple languages and service tiers.
What you’ll do
• Own and execute Volume Tier quality strategy. • Consolidate QA frameworks into unified model. • Oversee QA evaluation globally. • Lead root cause analysis and coaching actions. • Deploy AI-powered quality tools.
What you’ll bring
• 12+ years in Customer Support or QA. • 5+ years managing global QA teams. • Experience with QA tooling and AI deployment. • Strong executive presence and stakeholder influence. • Bachelor's degree or equivalent experience.
Life at Airbnb
Offers bonus, equity, benefits, and Employee Travel Credits. Committed to inclusion and disability accommodations.
About Airbnb
Airbnb connects millions of hosts and guests worldwide, offering unique stays and experiences in almost every country.