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Syndigo
Product Support Engineer
Bengaluru, Karnataka, India · Hybrid · Full time · Entry level
About the role
Provide reliable L1 application support for Syndigo SaaS products in a global 24x7 environment. Handle incident ownership, troubleshooting, SLA adherence, and escalation.
What you’ll do
• Own incidents and service requests through resolution or escalation. • Provide application and configuration support meeting SLAs. • Communicate clearly with customers and stakeholders. • Troubleshoot using logs, monitoring data, API traces. • Document resolutions, known errors, and knowledge articles.
What you’ll bring
• Experience supporting SaaS applications on Azure or AWS. • API troubleshooting with tools like Postman. • Knowledge of JSON, XML data formats. • Familiarity with monitoring tools like Kibana or Grafana. • Bachelor's degree or equivalent in related field.
Life at Syndigo
Committed to diversity, equity, and inclusion with a culture of innovation and growth.
About Syndigo
Syndigo provides trusted product data software connecting 15,000+ brands and 3,500+ retailers globally.