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CookUnity
Product Support Engineer
Remote · Latam · Full time · Mid level
About the role
The Product Support Engineer handles incident tracking and communication across teams. They ensure system issues are resolved and stakeholders are informed throughout investigations.
What you’ll do
• Contribute to Product Support Backlog. • Update CX, Engineering, and Business teams. • Quick-solve escalated issues. • Monitor tools and respond to alerts. • Participate in Incident Management and post-mortems.
What you’ll bring
• 4+ years in product or data analysis roles. • Strong analytical skills. • Experience in Incident Response/management. • Excellent communication skills. • Ability to run intermediate SQL queries.
Life at CookUnity
Work remotely with flexible benefits including healthcare stipend, paid holidays, sabbatical, and personalized English coaching.
About CookUnity
CookUnity connects customers with chefs to deliver fresh, ready-to-eat meals nationwide. Founded in 2018, it aims to empower chefs and nourish the world.