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Misan & Co
Hospitality Operations Manager
Palmgrove, Lagos, Nigeria · On-site · Full time · Mid level
About the role
Manage daily hospitality operations, lead the team, and deliver exceptional service from enquiry to post-event care. Oversee event planning, service delivery, and asset protection while controlling costs.
What you’ll do
• Establish and enforce guest experience and service standards. • Manage enquiries, bookings, and client care with CRM use. • Plan and deliver events, coordinating vendors and staff. • Maintain venue readiness, cleanliness, and asset care. • Lead team with training, scheduling, and performance management.
What you’ll bring
• 3+ years hospitality experience with 1+ year team leadership. • Experience in hotel, restaurant, or comparable hospitality business. • Strong communication and client handling skills. • Competent with CRM, booking calendars, and reporting. • Relevant hospitality or business qualification preferred.