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YellowDoor Hotels
Guest Service Manager
Abia, Nigeria · On-site · Full time · Mid level
About the role
Lead front desk and guest services teams to ensure a welcoming and well-run hotel experience. Resolve guest concerns and maintain service standards during busy shifts.
What you’ll do
• Lead front desk and guest services daily shifts. • Resolve guest concerns positively. • Coach staff on service standards. • Coordinate arrivals and shift handovers. • Produce shift reports and address guest issues.
What you’ll bring
• 4-8 years experience. • Guest recovery skills. • Front desk leadership. • Staff coaching abilities. • Experience in premium hotel guest services.
Life at YellowDoor Hotels
Professional and warm environment with clear standards and commitment to staff development.
About YellowDoor Hotels
YellowDoor Hotels is a boutique hotel operation focused on high standards and warm, professional service.