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Yomi Smart
Customer Support Officer
Lagos, Nigeria · Hybrid · Full time · Entry level
About the role
Serve as the primary contact for users, handling inquiries and resolving issues to ensure customer satisfaction.
What you’ll do
• Manage multi-channel support via phone, email, chat, social media. • Resolve customer complaints and provide accurate solutions. • Maintain customer retention through sales and upselling. • Escalate complex cases to internal teams. • Log customer interactions in CRM and suggest improvements.
What you’ll bring
• Exceptional written and verbal English communication skills. • Experience with CRM and communication tools. • High emotional intelligence and patience. • Strong problem-solving skills under pressure. • Willingness to work shifts including weekends and holidays.
Life at Yomi Smart
Offers fixed salary, commissions, and performance bonuses.
About Yomi Smart
A finance institution focused on customer service and support.