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Pesa
Customer Success Manager
Remote · Nigeria · Full time · Mid level
About the role
Lead and manage the Customer Success team to ensure excellent service delivery and customer satisfaction. Drive operational performance and collaborate across teams to enhance the customer experience.
What you’ll do
• Supervise and manage Customer Success team. • Develop work schedules to optimize staffing. • Handle escalated customer support cases. • Monitor customer health and usage metrics. • Collaborate with Product and Engineering teams.
What you’ll bring
• Experience in customer success management. • Strong leadership and coaching skills. • Ability to handle complex customer issues. • Familiarity with customer success metrics. • Excellent communication and collaboration skills.
About Pesa
Pesa simplifies cross-border payments for individuals and businesses in emerging markets, focusing on economic freedom through localized money transfer solutions.