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YellowDoor Hotels
Customer Service Representative
Abuja, Nigeria · On-site · Full time · Mid level
About the role
Be the welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Help guests feel heard and connect them with the right team across calls, messages, and face-to-face interactions.
What you’ll do
• Answer guest calls and messages clearly and courteously. • Welcome and assist guests face to face. • Listen to concerns and help move issues toward resolution. • Direct requests to the right department and follow up. • Cover rotating shifts including weekends and holidays.
What you’ll bring
• 2-4 years of customer service experience. • Phone and message handling skills. • Face-to-face guest service experience. • Clear, warm communication. • Rotating-shift availability.