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SignalHive Telecommunications
Customer Service Operations Manager
Ibadan, Nigeria · Hybrid · Full time · Senior level
About the role
Oversee customer service operations ensuring efficient service delivery and customer satisfaction in telecom. Manage teams and improve processes in a fast-paced environment.
What you’ll do
• Manage daily call center and support team operations. • Ensure timely resolution of customer inquiries and complaints. • Develop and enforce customer service policies and standards. • Supervise and train customer service staff. • Ensure compliance with NCC regulations and prepare reports.
What you’ll bring
• Strong knowledge of telecom customer service operations. • Excellent leadership and team management skills. • Analytical mindset with problem-solving abilities. • Proficiency in CRM systems and MS Office. • Bachelor’s degree and 5-7 years customer service management experience.
About SignalHive Telecommunications
SignalHive Telecommunications Ltd. operates in engineering, IT, marketing, and telecom sectors providing telecommunications services.