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Alpha Express
Customer Service Manager
Remote · Kaduna, Nigeria · Full time · Senior level
₦1.5M–₦1.8M / year
About the role
Manage customer service team to ensure extraordinary client satisfaction and promote positive relationships. Build a professional team representing the company to clients.
What you’ll do
• Provide extraordinary client satisfaction. • Promote customer service excellence organization-wide. • Maintain healthy relationships between agents and organization. • Build and lead a professional customer service team. • Represent company in front of clients.
What you’ll bring
• Bachelor degree in Business Administration or relevant field. • Experience as Customer Service Manager or similar role. • Proficient in latest customer service methods and strategies. • Excellent team management and leadership skills. • Strong negotiation and sales skills.
About Alpha Express
Alpha Express is a technology-driven express logistics company powering business growth through fast, secure services.