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PDO
Customer Experience Executive
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Manage customer enquiries, onboarding, documentation, and after-sales support. Improve customer satisfaction and retention through effective communication and issue resolution.
What you’ll do
• Guide customers through enquiries and onboarding. • Manage complaints and coordinate issue resolution. • Maintain accurate CRM records and workflows. • Explain products and payment terms clearly. • Track response times and recommend improvements.
What you’ll bring
• 2-5 years customer service experience. • Strong attention to detail. • Experience with CRM systems and digital tools. • Ability to handle difficult conversations calmly. • Empathy and discipline to resolve issues.
Life at PDO
Competitive salary with performance incentives tied to service quality and customer retention.
About PDO
PDO Inc. drives operations for Brand PDO, focusing on social development, entrepreneurship, climate advocacy, and media across Africa.