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Aldelia
Customer Care Manager
Lagos, Nigeria · On-site · Full time · Senior level
About the role
Manage and coordinate all Customer Care activities to meet customer expectations and comply with Group interests. Lead customer care strategy, monitor KPIs, and support service delivery and customer loyalty.
What you’ll do
• Define Customer care strategy with Sales. • Monitor and improve Customer care KPIs. • Implement Group processes and procedures. • Supervise service delivery and cargo readiness. • Lead agency transformation and projects.
What you’ll bring
• Postgraduate degree plus 5 years in Business or Logistics. • Minimum 8 years experience in marine/shipping/transport. • Strong leadership and communication skills. • Good understanding of Customer Service processes. • Fluent English and proficient in IT tools.