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Udotech
Customer Care Agent
Lagos, Nigeria · Hybrid · Full time · Senior level
About the role
Join a fast-growing telecommunications team to ensure seamless customer experiences and build strong client relationships. Handle inquiries and resolve complaints efficiently.
What you’ll do
• Serve as first contact via phone, email, digital platforms. • Provide accurate product and service information. • Resolve customer complaints with empathy. • Maintain detailed CRM records. • Assist onboarding and billing inquiries.
What you’ll bring
• Strong communication and interpersonal skills. • Ability to multitask and stay calm under pressure. • Basic knowledge of telecom systems and digital tools. • Problem-solving mindset with attention to detail. • Diploma or Bachelor’s in Communications or related field.
About Udotech
UdoTech is a Nigerian technology company delivering transformative digital solutions focused on peace and progress.