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Moniepoint
Collections Agent
Jibowu, Lagos, Nigeria · Hybrid · Full time · Mid level
About the role
Manage delinquent loan accounts and recover outstanding payments through customer engagement. Focus on arrears management and compliance with policies.
What you’ll do
• Manage delinquent loan accounts portfolio. • Contact customers to negotiate repayment. • Document all customer interactions accurately. • Monitor Promise-to-Pay commitments. • Escalate high-risk accounts as needed.
What you’ll bring
• 1-2 years experience in loan collections or call center. • Strong negotiation and objection-handling skills. • Excellent verbal communication skills. • Experience with CRM or loan management systems. • High integrity and confidentiality.
Life at Moniepoint
People-first culture prioritizing well-being and respect. Learning-focused environment with training and knowledge sharing. Attractive salary, pension, health insurance, and bonuses.