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Moniepoint
Collections Agent
Lagos, Nigeria · On-site · Full time · Entry level
About the role
Manage delinquent loan accounts and recover outstanding payments through customer engagement. Focus on early and mid-stage arrears management while ensuring compliance.
What you’ll do
• Manage delinquent loan accounts portfolio. • Contact customers to negotiate repayment. • Document all customer interactions accurately. • Monitor Promise-to-Pay commitments. • Escalate high-risk accounts per policy.
What you’ll bring
• 1-2 years experience in loan collections or call center. • Strong negotiation and objection-handling skills. • Excellent verbal communication skills. • Experience with CRM or loan management systems. • High integrity and confidentiality.
Posted 1 day ago