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TENN Microfinance Bank
Collection Quality Assurance Officer
Lagos, Nigeria · On-site · Full time · Mid level
₦200k–₦300k / month
About the role
Monitor and improve quality of collection activities ensuring compliance with policies and customer service standards. Review calls, assess performance, and recommend actions to enhance recovery and efficiency.
What you’ll do
• Monitor collection activities for compliance. • Evaluate collection calls and customer interactions. • Identify process violations and recommend corrections. • Assess staff performance and suggest improvements. • Improve recovery rates and customer experience.
What you’ll bring
• 2 to 4 years experience. • Strong analytical and problem-solving skills. • Excellent verbal and written communication. • Proficiency in Microsoft Excel and CRM systems. • High attention to detail and accuracy.
About TENN Microfinance Bank
TENN Microfinance Bank Limited aims to revolutionize banking in Nigeria by providing innovative, secure, and personalized digital banking experiences to foster financial inclusion.