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Elation Health
Case Resolution Engineer
Remote · Anywhere in the World · Full time · Mid level
$49.2k–$66.8k / year
About the role
Support Engineers at Elation Health enhance AI-driven customer support by resolving complex cases and improving product intelligence. They synthesize customer insights and build AI quality to reduce case volume and improve customer experience.
What you’ll do
• Synthesize and share customer insights in reports. • Own customer escalations requiring seasoned judgment. • Configure AI and build automations within Elation's stack. • Mentor Support Team members on AI workflows and scripting. • Identify and close documentation gaps to reduce repeat questions.
What you’ll bring
• 1–5+ years in engineering, data analytics, or AI tinkering. • Comfortable experimenting with code and scripting. • Portfolio of built or shipped projects with outcomes. • Strong customer-facing communication and trust-building. • AI-native mindset with curiosity and problem-solving instincts.
Life at Elation Health
Elation values diversity and inclusion, fostering a supportive and equitable work environment. They encourage ownership, curiosity, and mentorship among teammates.
About Elation Health
Elation Health is a SaaS cloud-based clinical platform focused on improving physician and patient quality of life through innovative healthcare technology.